Terms And Conditions - First Aid and Health & Safety Training
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1. During the continuance of the Agreement into which this document is incorporated(the
‘Agreement’), Green Cross Training Ltd shall supply and the Purchaser shall purchase

2. Green Cross Training Ltd and the Purchaser shall agree times and places for the performance of
Services which shall generally be set out in the relevant Schedule and/ or Appendix. Otherwise,
Green Cross Training Ltd shall use its reasonable endeavours to perform them within a
reasonable time in the circumstances.

3. Subject to clause 16, failure to notify of any delay shall not on its own entitle the Purchaser to
terminate the contract or withhold paymentagainstGreenCross Training Ltd invoice.Unless
otherwise agreed in writing with Green Cross Training Ltd, the Purchaser shall not be entitled to
cancel any order for Services once the first performance of the Services has been performed by
Green Cross Training Ltd.

4. Purchasers may be asked to make payment in advance for Services against Green Cross Training Ltd
pro-form invoice or provide a suitable credit reference or such other proof of creditworthiness as
Green Cross Training Ltd may require at its sole discretion before supply.

Eligibility for and Outcome of Training Courses

5. It is the Purchaser’s (employer’s) responsibility to ensure that students are free from any condition
which would affect their capability to undertake their chosen course, and that they have the
aptitude to cope with an intensive course of study. Green Cross Training Ltd welcomes students
with disabilities and makes provision for assistance with their learning, but it remains their
employer’s responsibility to ensure that they are appropriately supported in their workplace.
Green Cross Training Ltd should be provided in advance (and for setting up purposes) notification
of any assistance that a student is likely to need during the running of a course. If Green Cross
Training Ltd decides that a student has not achieved the learning outcomes of the course and/or
the assessment standard after the trainer has made adjustments & offered additional training to
support the student (i.e. they are referred), then they will subsequently be offered a free
reassessment and training.

6. To be eligible to attend an HSE two-day Requalification course, students must present a valid
First aid at work certificate on commencement of the course.

7. The Purchaser(the employer) acknowledges that if a Student arrives late for a course or is absent
from any session, Green Cross Training Ltd reserves the right to refuse to accept the Student for
training, if it decides in its sole discretion that the student will gain insufficient knowledge or skill
in the time remaining. In all such cases, the full course fee remains payable. To conform with
Health and Safety Executive (HSE) requirements for statutory certificates, attendance at all
sessions is mandatory.

Terms of Payment

8. Unless subject to separate agreed arrangements, the Purchaser shall pay Green Cross Training Ltd
within 30 days of the date of Green Cross Training Ltd invoice. If the Purchaser fails to make
payment on the due date, Green Cross Training Ltd shall be entitled to charge the Purchaser
interest at the annual rate of 3% above the base rate of Barclays Bank Plc. Unless otherwise
agreed with Green Cross Training Ltd or required by law, the Purchaser shall not be entitled to
make any set off in respect of amounts due to Green Cross Training Ltd. All course fees are
subject to the current rate of VAT (valid exemptions only).


9. Each party acknowledges and agrees that any and all information concerning the other’s business
or the terms of the Agreement including these Green Cross Training Ltd Supply Terms is
confidential(hereinafter referred to as ‘Confidential Information’) and each party agrees that it
shall not permit the duplication, use or disclosure of any such Confidential Information to any
person (other than its own employee, agent or sub-contractor where the same requires such
information for the performance of the Agreement) unless such duplication, use or disclosure is
specifically authorised in writing by the other party, or is required by the operation of Law.
Confidential Information does not include information, which at the time of disclosure is generally
known by the public (other than by the unauthorised act of the disclosing party). The parties
shall take all reasonable steps to ensure that their employees, agents and sub-contractors keep
Confidential Information confidential.

Data Protection (GDPR) updated 20th February 2018

10. As a UK based business, our handling of your information is controlled by the UK Data Protection Act
1998 (as of May 25th 2018 this will become the GDPR). We, therefore, take great care to protect your
personal information or anything which might identify you personally such as:
(a) First name and last name and D.O.B
(b) Email address
(c) Organisation information (e.g. Name, Address, Telephone number)
For the purposes of this document, “personal data”, ” processing “, “data controller” and ” data
processor ” have the meanings ascribed to them in the Data Protection Legislation(GDPR).
To the extent that Green Cross Training Ltd is deemed to be a data processor in respect of
personal data processed under the contractual agreement Green Cross Training Ltd shall:
A. process personal data lawfully, fairly, and transparently, in accordance with the GDPR;
B. provide full details of what data is needed, why it’s needed, and for how long it will be
kept, and this information shall be given at the point it is collected;
C. never take more data than is necessary for Green Cross Training Ltd to fulfil its contractual
obligations, and to delete it when it is no longer needed;
D. make all data available for alteration, transfer, deletion, or restriction upon request by the
data subject;
E. implement appropriate technical and organisational measures to safeguard the personal
data from unauthorised or unlawful processing, accidental loss, destruction or damage
F. obtain, use, process and disclose personal data in the performance of its obligations under
the Agreement only.

11. In particular, but without limitation, each party shall:
(a) only carry out processing of such data in accordance with the others instructions

(b) only disclose it to or allow access to it by those of its employees (or agents or sub-
contractors) who are familiar with data protection requirements and whose use of

such data relates to their job or function
(c) assist the other with all subject information requests received from data subjects.

12. For the avoidance of doubt, neither party (or its agents or sub-contractors) shall acquire any rights in any of the other’s personal data or sensitive personal data and shall only be entitled to process
it in accordance with its contractual obligations. On termination of the contract each party (or its
agents or sub-contractors) shall immediately cease to use the same and shall arrange for its safe
return or destruction as shall be agreed with the other at the relevant time.

13. Each party confirms that it owns, or has all necessary rights in the use of, all intellectual property in
relation to the Services and each acknowledges that such intellectual property shall remain the
property of, or the rights in the use of shall remain with, the originating party, unless otherwise
agreed in writing between the authorised representatives Green Cross Training Ltd and the purchaser.

14. Each party agrees to indemnify the other against any actions, costs, liabilities, losses, damages and
expenses which the other may suffer or incur as a result of any claim by a third party in relation
to ownership or use of any relevant intellectual property, provided by the other party.

Force Majeure

15. Neither party will be liable to the other for any failure or delay or for the consequences of any failure
or delay in performance of this Agreement if it is due to any event beyond the reasonable control
and contemplation of a party to this Agreement including, without limitation, acts of God, war,
industrial disputes, protests, fire, flood, storm, tempest, explosion, an act of terrorism and national


16. Green Cross Training Ltd warrants to provide Services with all the care and skill to be expected of a qualified and competent contractor experienced in undertaking services of the same kind as the Services.

17. If the Services performed are in breach of Clause17 Green Cross Training Ltd will at its option makes
good the performance, re-perform the Service or refund the Purchaser the relevant Price, subject
to availability and the performance being proved to be deficient to the reasonable satisfaction of
Green Cross Training Ltd. These obligations will not apply where:
(a) the part of the Service concerned was based on information supplied by or varied from the
normal Service at the specific request of the Purchaser; or
(b) the Purchaser failed to notifyGreen CrossTraining Ltd of the defect within 14days of the
supply. Consumer Protection (Distance Selling) Regulations 2000 (‘the Regulations’)

18. Where a contract with a consumer is concluded on a distance selling basis the Regulations (as
amended from time to time) will apply and the Purchasing consumer will have a general right to
cancel. In the case of services, this will expire 14 days after booking (except for late bookings when it
will expire on the date the services are commenced). Subject to the Regulations and to the
foregoing, if a request is made to amend services or to cancel services, the following fees may be

in the case of a request for transfer:

(a) More than 4 weeks before commencement date: First transfer at no charge, subsequent
transfer, 25% of amount charged
(b) Between 2-4 weeks before Commencement date: 25% of amount charged
(c) Less than 2 weeks before Commencement date: 50% of amount charged

in the case of cancellation:

(d) More than 4 weeks before commencement date: full refund
(e) Between 2-4 weeks before Commencement date: 50% of amount charged
(f) Less than 2 weeks before Commencement date: 100% of amount charged

24. In all cases, notice of cancellation must be confirmed in writing addressed to the contact details on
the booking confirmation letter.


25. Nothing in this contract excludes or limits or attempts to exclude or limit the liability of either
party for death or personal injury caused as a result of its negligence, or for fraudulent
Misrepresentation; or in respect of the implied warranties contained in the Supply of Goods and
Services Act 1982.


26. In the event of a dispute concerning the Goods or Services, the parties shall use their reasonable
endeavours to resolve it as soon as practicable. If they fail to do so within14 days, the parties shall try to agree on and implement a method of dispute resolution. If they fail to agree to such method
within 14 days, the parties confirm that the dispute will then become subject to the exclusive
jurisdiction of the English courts.

Consequences of Termination

27. The termination of this Agreement howsoever arising is without prejudice to the rights, duties
and liabilities of either party accrued prior to termination.The clauses which expressly or impliedly
have effect after termination will continue to be enforceable notwithstanding termination.

Contracts (Right of Third Parties) Act 1999

28. The parties to the contract incorporating these conditions do not intend that any of its terms will
be enforceable by virtue of the Contracts(Rights of Third Parties)Act 1999 by any person not a
party to it.


29. Neither party shall be entitled to assign or transfer any of its rights or obligations without the
prior written agreement of the other(which shall not be unreasonably withheld or delayed).


30. No failure or delay by a party to exercise any right, power or remedy will operate as a waiver of it
nor will any partial exercise preclude any further exercise of the same, or of some other right,
power or remedy.


31. If any clause or part of this Agreement is found by any court, tribunal, administrative body or
authority of competent jurisdiction to be illegal, invalid or unenforceable then that provision will, to
the extent required, be severed from this Agreement and will be ineffective without, as far as is
possible, modifying any other clause or part of this Agreement and this will not affect any other
provisions ofthisAgreementwhich will remain in full force and effect.


32. This agreement may only be varied or amended in writing and signed by the parties specifically
referring to this clause and stating that this Agreement is varied in the manner specified.

Entire Agreement

33. These terms and conditions, and the Agreement into which they are incorporated contain all the
terms which the parties have agreed in relation to the subject matter of this Supply. Nothing in
this Clause shall be taken to exclude liability for fraudulent misrepresentation.

Compliance with Laws and Regulations

34. Each party shall observe and abide by and shall require its sub-contractors to observe and abide by
all laws, regulations and by-laws as may apply in relation to the matters contemplated by this

Governing Law and Jurisdiction

35. This Site is operated and controlled from the United Kingdom and these Terms and your use of the
services offered are governed by and construed in accordance with the laws of Scotland and shall
be subject to the exclusive jurisdiction of the Scottish Courts.

Fair processing

36. All information that we hold concerning you will be held and processed by GreenCross Training
Ltd strictly in accordance with the provisions of the data.

Protection Act 1998.

38. Such data will be used by the organisation to administer our relationship with you as a customer in
order to certify your staff with our awarding body TQUK. Data required by the awarding body to
provide qualification certification are:
• First name, last name and D.O.B
No reference to company or any other personal details are shared with the awarding body

39. As an individual, you have a right under the Data Protection Act 1998 to obtain information from
us, including a description of the data that we hold on you. Legislation referred to in this policy:

40. “Data Protection Legislation” Means the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, any amendments or replacements to them, and
any other legislation implementing Directives 95/46/EC and 2002/58/EC; As of May 25th 2018 this
becomes GDPR.

41. Should you have any queries concerning this right, please contact our Data Protection Officer New
Business Centre, The Bull Pen, Manor Courtyard, Sherrington, Milton Keynes, MK169PR